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With growing number of IT companies, a lot of them have created internal technical Support line. We are looking to build a Tier 1, Tier 2, or Tier 3 technical support line to address technical issues that may arise during business hours. This team should possess a technical background and a customer-focused attitude.
We speak 34 languages
We represent 50+ countries
We provide full-cycle solution
You receive a professional team
Our goal is a happy customer
We have extensive experience, and we are proud to have brought new knowledge into different industries
We deal with each client individually and consider all the demands for success throughout our alliance.
We use modern technologies and advanced solutions to create a best practice customer support line within the set budget
We charge only reasonable rates. Excluding “shadow” costs, we are ready to propose to you our attractive price. You will be pleased.
Our customer support team grew 300% when our client shifted from 4G to 5G network standards. We offered support for hardware replacement, software and hardware setup, the advantages of 5G networks, and billing. We made more than 50K outbound calls to aid customers in swapping their old devices for new ones. During peak times, we kept our Service Level Agreement (SLA) and Customer Satisfaction (C-Sat) rate on target by: - adapting the verbal script to reduce Average Handling Time (AHT); - running an outbound calling campaign to reduce inbound calls and maintain the SLA and C-Sat rate; - dividing customer service into Level 1 and Level 2. Level 1 was for less experienced agents, who could help customers with basic requests. Level 2 was for experienced agents with technical backgrounds, such as system administrators, who could provide technical assistance and consult on issues.
Please share details about your request with us so that we can have a better understanding of your requirements. We will then arrange a meeting to discuss the specifics and ask any relevant questions. After that, our Business Development Manager will provide you with a quote based on different payment options.
Once signed, our Business Development Manager will introduce you to the Project Manager who will help you establish a customer support line, integrate systems, and select a telecom platform. This transition process usually takes 1-3 months, during which we require your team to be 80-100% involved. .
Continued Improvement period
We also discuss the results with the customer and provide feedback on the process. Through regular meetings, we monitor the progress of the improvement plan, adjust it when necessary, and ensure that all goals are met. This process allows us to identify areas where improvement is needed, develop solutions, and implement them to achieve the desired results.
Soft and Hardware
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