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Live Chat Customer Support
This will provide an efficient, cost-effective solution for Customer Support and enable you to provide excellent customer service. Live Chat Customer Support is a cost-effective solution for businesses who wish to provide exceptional customer service. By combining Agent Support and Chat Bot Support, businesses can create a Customer HelpCenter that is both efficient and economical. This Customer HelpCenter will provide customers with a fast and reliable way to seek help and support, reducing contact volume and costs. We specialize in building Live Chat Customer Support solutions that are tailored to the needs and goals of your business, ensuring that you have the best possible customer service experience.
We speak 34 languages
We represent 50+ countries
We provide full-cycle solution
You receive a professional team
Our goal is a happy customer
Why choose Us?
Experienced team
We have extensive experience, and we are proud to have brought new knowledge into different industries
Custom-tailored approach
We deal with each client individually and consider all the demands for success throughout our alliance.
First-class solution
We use modern technologies and advanced solutions to create a best practice customer support line within the set budget
Reasonable price
We charge only reasonable rates. Excluding “shadow” costs, we are ready to propose to you our attractive price. You will be pleased.
Our Projects
Food Delivery
Our team is proud to be part of the successful project which provided a high level of service to the customers. We recently partnered with a client to provide food delivery customer support services. Our main challenge was to establish a Quality Management system and properly integrate existing systems. We quickly uncovered a lack of communication between Cooking, Delivery, and Customer Support teams. To ensure customer satisfaction, our Project Manager created various procedures and policies. As a result, the C-sat rate increased by 10% during our improvement period. Thanks to our hard work, the number of orders doubled within a year. We are proud to have been a part of this successful project that provided superior customer service.
Cars part supplier
Car parts is one of the most competitive e-commerce businesses. We started working with L1 line support and then, we took L2 (parts compatibility) and increased our client sales by 2%.
Our 10 languages Customer Support provides high quality consultation for customers. Working with us, our client and its customers received:
- Yearly, Monthly, Weekly, Daily budgets are defined;
- Customer Support is controlled and predictable;
- Customers receive high quality consultation about parts compatibility, reclamation, Return;
- Sales Growth by 2%, reclamation decrease by 5%
We know how to work with
Cooperation Process
Introduction
Please share details about your request with us so that we can have a better understanding of your requirements. We will then arrange a meeting to discuss the specifics and ask any relevant questions. After that, our Business Development Manager will provide you with a quote based on different payment options.
Transition period
Once signed, our Business Development Manager will introduce you to the Project Manager who will help you establish a customer support line, integrate systems, and select a telecom platform. This transition process usually takes 1-3 months, during which we require your team to be 80-100% involved. .
Continued Improvement period
We also discuss the results with the customer and provide feedback on the process. Through regular meetings, we monitor the progress of the improvement plan, adjust it when necessary, and ensure that all goals are met. This process allows us to identify areas where improvement is needed, develop solutions, and implement them to achieve the desired results.
Our Price Includes:
Agent Salary and Incentives
Choose Ants for a motivated team and attractive pay. Invest in Quality and trust us for skilled professionals.
Support Team Salary and Incentives
Our supervision, training, KPI control, and reporting teams are customizable to your needs. You have control over administration team costs and size.
Account manager
All our clients receive a specific contact person with proven experience in your industry
Admin Cost
Price includes bank commission and accounting costs.
Soft and Hardware
We'll define all required software and hardware during negotiation. Clients only pay for resources dedicated to the project.
Company Commission and Taxes
Choose Ants for the best option. We have no tariff margin policy and provide qualitative omni-channel services to all companies.
Tell us about your project