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Social Media Customer Support
Social Media Customer Support is an essential part of any company's life-cycle, allowing customers to communicate with each other and have their questions answered quickly. However, the importance of having a well-trained and knowledgeable team to support this service line cannot be overstated; any mistakes or issues with agents' attitudes can easily be seen by all customers, so it's important to maintain a high professional standard to keep customers satisfied and protect the company's reputation. Our team is ready to handle your customer support needs and ensure your reputation remains intact.
We speak 34 languages
We represent 50+ countries
We provide full-cycle solution
You receive a professional team
Our goal is a happy customer
Why choose Us?
Experienced team
We have extensive experience, and we are proud to have brought new knowledge into different industries
Custom-tailored approach
We deal with each client individually and consider all the demands for success throughout our alliance.
First-class solution
We use modern technologies and advanced solutions to create a best practice customer support line within the set budget
Reasonable price
We charge only reasonable rates. Excluding “shadow” costs, we are ready to propose to you our attractive price. You will be pleased.
Our Projects
5G network provider
We increased our team size by 300% to ensure a smooth transition from 4G to 5G for our customers. We made over 50,000 outbound calls and provided them with help in replacing their old hardware, configuring the settings, understanding the benefits of the 5G network, and updating their billing. To keep our SLA and C-sat rate on target, we adapted our verbal script which decreased the AHT and helped us to maintain the SLA and budget. An outbound call campaign was launched which reduced the inbound calls and kept the SLA and C-sat rate. We split the customer support line into two levels: Level 1 and Level 2. Level 1 was built with newbies who were able to handle basic queries while Level 2 had experienced agents who could provide technical assistance and support agents in Level 1. Also, we launched Social Media support line and as a result the number of customer requests have decreased. .
We know how to work with
Cooperation Process
Introduction
Please share details about your request with us so that we can have a better understanding of your requirements. We will then arrange a meeting to discuss the specifics and ask any relevant questions. After that, our Business Development Manager will provide you with a quote based on different payment options.
Transition period
Once signed, our Business Development Manager will introduce you to the Project Manager who will help you establish a customer support line, integrate systems, and select a telecom platform. This transition process usually takes 1-3 months, during which we require your team to be 80-100% involved. .
Continued Improvement period
We also discuss the results with the customer and provide feedback on the process. Through regular meetings, we monitor the progress of the improvement plan, adjust it when necessary, and ensure that all goals are met. This process allows us to identify areas where improvement is needed, develop solutions, and implement them to achieve the desired results.
Our Price Includes:
Agent Salary and Incentives
Choose Ants for a motivated team and attractive pay. Invest in Quality and trust us for skilled professionals.
Support Team Salary and Incentives
Our supervision, training, KPI control, and reporting teams are customizable to your needs. You have control over administration team costs and size.
Account manager
All our clients receive a specific contact person with proven experience in your industry
Admin Cost
Price includes bank commission and accounting costs.
Soft and Hardware
We'll define all required software and hardware during negotiation. Clients only pay for resources dedicated to the project.
Company Commission and Taxes
Choose Ants for the best option. We have no tariff margin policy and provide qualitative omni-channel services to all companies.
Tell us about your project