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Experience has demonstrated that customers often prefer email as a service line due to its flexible timeline. 85% of customers are satisfied when they receive an answer from an agent within 12 or 24 hours. This makes email one of the oldest, yet still preferred, forms of customer service. Companies use an email service line gain a lot of benefits:- no contact pick hours;- short AHT;- easy connection with Bots or HelpCenter
We represent 50+ countries
We provide full-cycle solution
You receive a professional team
Our goal is a happy customer
We have extensive experience, and we are proud to have brought new knowledge into different industries
We deal with each client individually and consider all the demands for success throughout our alliance.
We use modern technologies and advanced solutions to create a best practice customer support line within the set budget
We charge only reasonable rates. Excluding “shadow” costs, we are ready to propose to you our attractive price. You will be pleased.
We implemented a Quality Management System to ensure that the customer’s expectations are met. This has resulted in a 20% increase in customer satisfaction rates. Moreover, we have automated customer service processes, which have increased the efficiency of the customer support team. This has also helped to reduce the customer wait time by 15%. In conclusion, our team has successfully implemented a Quality Management System and improved customer satisfaction, order volume and customer support efficiency.
Car parts is one of the most competitive e-commerce sectors, and we have had great success since we began offering L1 line support and L2 (parts compatibility). Our multilingual Customer Support has enabled us to provide our clients and their customers with high quality consultation. Working with us, our client and its customers have benefited from: - Defined yearly, monthly, weekly, and daily budgets; - Predicted and controlled Customer Support; - Quality consultation about parts compatibility, reclamation, and Return; - 2% increase in sales and a 5% decrease in reclamation.
Please share details about your request with us so that we can have a better understanding of your requirements. We will then arrange a meeting to discuss the specifics and ask any relevant questions. After that, our Business Development Manager will provide you with a quote based on different payment options.
Once signed, our Business Development Manager will introduce you to the Project Manager who will help you establish a customer support line, integrate systems, and select a telecom platform. This transition process usually takes 1-3 months, during which we require your team to be 80-100% involved. .
Continued Improvement period
We also discuss the results with the customer and provide feedback on the process. Through regular meetings, we monitor the progress of the improvement plan, adjust it when necessary, and ensure that all goals are met. This process allows us to identify areas where improvement is needed, develop solutions, and implement them to achieve the desired results.
Soft and Hardware
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